General

Why are some textures pink/missing?
If a texture is missing, your render will still complete, but with a pink placeholder texture instead. To fix this - make sure all textures are uploaded wit...
Sat, 26 Sep, 2020 at 6:38 AM
What happens if I run out of credits?
When your credit balance reaches 0, we'll stop allocating new render jobs for your projects. Any frames that are already rendering will be allowed to c...
Sun, 4 Oct, 2020 at 3:34 PM
Can I use scripts in my renders?
We currently do not support scripts in renders. If you do upload a project that uses scripts, it will still be rendered, but the scripts will be disabled.
Fri, 20 Nov, 2020 at 9:12 PM
Is the Eevee render engine supported?
We do not currently support Eevee renders. If you do upload an Eevee project, we will attempt to render it with Cycles, however not all features will be ful...
Sat, 21 Nov, 2020 at 1:13 AM
How can I get more Credits?
There are two ways you can get more Credits: Using the Render Client The Client renders projects uploaded by other users, and credits your account for ...
Thu, 14 Jan, 2021 at 12:13 PM
I've paused my render but frames are still rendering
Pausing a project stops new frames being sent to rendering nodes, but nodes which are already rendering or preparing to render your project will finish rend...
Sun, 31 Jan, 2021 at 9:46 PM
There was a problem with one of my renders
If some or all frames from one of your renders don't come out as you'd expect, follow these steps to report the frames. Head to your dashboard...
Wed, 17 Feb, 2021 at 1:22 PM
When I share a render, which account is charged?
The account which uploaded the render is the account which will be charged. When a render is shared with you, your account won't be charged for any...
Thu, 18 Mar, 2021 at 11:49 AM